Shillong Morning — The Excitement of cricket betting on the Shores of Cox's Bazar
Running into an issue? Browse our detailed guides or contact live support directly. Getting help in Bangla has never been easier.
Account
Payment
Games
Bonus
📂 Topic-Based Support
Select the category that best matches your issue.
Full support for creating a new account, login issues, updating your details, and identity verification.
Deposits via bKash, Nagad, and Rocket, withdrawal requests, and any other payment-related issues.
A detailed guide on how to use welcome bonuses, cashback, free spins, and other offers.
Rules and troubleshooting for Live Casino, slots, Sports Betting, and other games.
Android APK download, iOS shortcut setup, app updates, and troubleshooting technical issues.
Guides on account security, two-factor authentication, and protecting your personal information.
Shillong Morning — The Excitement of cricket betting on the Shores of Cox's Bazar
📋 Step-by-Step Guide
Simple step-by-step guides for both new and existing Shillong Morning users.
Go to the Shillong Morning website and click the "Register" button in the top menu. You can do this from any device — mobile or desktop.
Enter your active Bangladeshi mobile number, a preferred username, and a strong password. Using numbers and special characters in your password keeps your account more secure.
A 6-digit OTP will be sent to the number provided. Enter it in the correct field within 3 minutes. If you don't receive the OTP, click "Resend".
Add your full name and date of birth — these will be required when you make a withdrawal. If any details are incorrect, your payment may be held up.
Once your account is created, the welcome bonus is automatically credited on your first deposit. Go to the deposit page and select your preferred payment method.
Please Note: Only one account is allowed per mobile number. Creating multiple accounts may result in all of them being permanently suspended.
Log in to Shillong Morning with your username and password. If you have biometric login enabled, you can use your fingerprint or Face ID instead.
Click the "+" icon next to your balance in the top right corner, or select "Deposit" from the menu.
Choose whichever suits you — bKash, Nagad, or Rocket. The minimum deposit is ৳200. Enter the amount and click "Proceed".
Send the specified amount to the number shown on screen and copy the transaction ID. Use Send Money on bKash and the Payment option on Nagad.
Enter your transaction ID and payment number in the form and click "Confirm". Your balance is usually updated within 5–15 minutes.
If your deposit is still pending, wait 15 minutes. If it still hasn't come through, contact live chat with your transaction ID.
| Minimum | ৳200 |
| Maximum (Per Day) | ৳5,00,000 |
| Processing Time | 5–15 minutes |
Click the "Withdraw" option from your dashboard. Make sure you have sufficient withdrawable balance in your account and that KYC verification is complete.
Enter your bKash, Nagad, or Rocket number and the amount. The minimum withdrawal is ৳500. The number must be registered in your name.
Review all the details and click the "Withdraw" button. A confirmation SMS will be sent to your registered number.
Standard requests are processed within 15 minutes to 2 hours. Larger amounts may take up to 24 hours due to additional verification.
To withdraw bonus balance, you must first meet the wagering requirements. Withdrawal requests will be declined if the requirements have not been fulfilled.
| Minimum | ৳500 |
| Maximum (Per Day) | ৳2,00,000 |
| Processing Time | 15 minutes – 2 hours |
Log in to Shillong Morning and go to the "Promotions" page. All active bonus offers, their expiry dates, and full terms are listed there.
Click the "Claim" button next to your preferred bonus. Some bonuses require you to enter a promo code at the time of deposit.
Most bonuses carry a ×30 or ×40 wagering requirement, meaning you need to wager 30 or 40 times the bonus amount. Bets on slots generally count toward the full wagering total.
Once wagering is complete, your bonus balance is automatically transferred to your main balance and can be withdrawn normally.
Welcome Bonus
Up to 100% on First Deposit
Weekly Cashback
10% of losses every Monday
Referral Bonus
৳200 per referral
Shillong Morning — Easy Deposits Under the Neon Lights of Rajshahi
📖 Detailed Information
It's not uncommon to run into minor issues while using an online betting platform. Maybe a deposit got stuck, you can't log in, or you're not quite sure how a bonus works. Shillong MorningThe help center was built to be there for you in exactly these situations. You won't just find answers here — you'll understand the root cause of an issue so you can resolve it yourself next time.
Our support team works entirely in Bangla — no need to write in English. Just describe your issue in your own words and we'll understand. Live chat support runs 24 hours a day, every day of the year. Whether it's Eid or 3 in the morning, help is always available whenever you need it.
Login issues are among the most frequently reported problems. A forgotten password and a locked account are two different situations. If you've forgotten your password, click the "Forgot Password?" link on the login page. An OTP will be sent to the number used during registration, which you can use to set a new password. The whole process takes just 2 minutes.
An account lockout usually happens after five consecutive incorrect password attempts — this is a security measure. You can either wait 30 minutes for the account to unlock automatically, or contact live chat for an immediate resolution. For KYC verification, upload clear photos of both sides of your National ID along with a selfie — approval typically comes within 24 hours.
Making a deposit that doesn't show up in your balance is a common issue. In most cases, it's caused by entering an incorrect transaction ID or sending money to the wrong number. Shillong MorningThe number shown on screen during a deposit may change each session — sending funds to an old number can cause issues. Always check for a new number each time you make a deposit.
The most common reason withdrawals get stuck is unmet bonus wagering requirements. Many players assume their deposit balance and bonus balance are separate — and they are. To withdraw from your bonus balance, you need to complete a specified wagering amount first. Head to the "Bonus" tab in your account to check how much wagering remains. Withdrawals can also be held up if your KYC verification is incomplete.
If a Live Casino or slots game suddenly won't load, start by clearing your browser cache. In Chrome, press Ctrl+Shift+Delete, check "Cached images and files," and clear it. Reloading the page after that fixes the issue most of the time. On mobile, if you're using the app, go to Settings → Apps → Shillong Morning → Clear Cache. If your internet connection is fine but the game still won't load, try turning off any active VPN.
Many players find it confusing to understand odds when placing Sports Betting wagers. Shillong MorningDecimal odds are used on the platform. For example, odds of 1.85 mean that a ৳1,000 bet returns ৳1,850 if you win (stake included), giving you a net profit of ৳850. You can view a full breakdown of each bet in your game history.
Shillong Morning We believe gaming is for entertainment, not addiction. If you feel gaming is affecting your daily life, reach out to us right away. We can help you set deposit limits, take a temporary break, or activate self-exclusion if needed. These features are completely free and available at any time.
One last thing — no question or issue is too big or too small. Our help center is always ready to assist you. Reach us via live chat, email, or the guides on this page — whichever works best for you. Shillong MorningOur goal is to make your experience seamless and enjoyable.
How to Deposit with bKash
48,321 viewsWhy Is My Withdrawal on Hold?
32,109 readsHow do I complete KYC verification?
27,855 viewsWhy haven't I received my welcome bonus?
21,440 readsHow to Unlock Your Account
18,932 reads
Shillong Morning — The Thrill of cricket betting in Dhaka During Eid
💳 Payment Information
A full comparison of all deposit and withdrawal methods available on Shillong Morning.
| Payment Methods | Deposit Limit | Withdrawal Limits | Deposit Time | Withdrawal Time | Fee |
|---|---|---|---|---|---|
| bKash Popular | ৳200 – ৳50,000 | ৳500 – ৳50,000 | 5–15 minutes | 15 minutes – 2 hours | Free |
| Nagad Fast | ৳200 – ৳50,000 | ৳500 – ৳50,000 | 5–10 minutes | 15 minutes – 2 hours | Free |
| Rocket | ৳200 – ৳30,000 | ৳500 – ৳30,000 | 10–20 Minutes | 30 minutes – 4 hours | Free |
| Bank Transfer | ৳1,000 – ৳5,00,000 | ৳1,000 – ৳2,00,000 | 1–4 hours | 1–3 Business Days | Free |
| Crypto (USDT) | Minimum $10 | Minimum $10 | 15–30 minutes | 30 minutes – 2 hours | Network Fee |
⏱️ Resolution Process
Once you report an issue on Shillong Morning, the entire process through to resolution is transparent and trackable. You'll receive updates at every step along the way.
Average live chat response time: 3 minutes
Detailed response within 6 hours
Fully Resolved Within 24 Hours
Full Support in Your Native Language
Send a description of your issue along with any relevant details (transaction ID, screenshots, etc.) via live chat or email.
You'll instantly receive a unique ticket number that you can use to track the status of your issue later.
Our technical team will review your account and transaction details to identify the exact cause of the issue.
Issues are resolved based on their type and you'll be kept fully informed throughout. Follow-ups are made when necessary.
After your issue is resolved, we'll ask how your experience went — your feedback helps us improve our service.
Shillong Morning — The Rush of Sports Betting Under Comilla's Neon Lights
❓ Frequently Asked Questions
If you can't find what you're looking for here, ask us directly via Live Chat.
📞 Contact Us
If you still can't find a solution after reading the guides, our support team is always here to help.
The fastest way to get help. A Bangla-speaking agent responds in an average of 3 minutes.
Online NowFor complex issues, email us with the full details and we'll get back to you within 6 hours.
support@shillongmorning.netLog in to your account and submit a ticket. Every issue is tracked and resolved based on priority.
Average resolution: 24 hoursSecurity Notice: No Shillong Morning support agent will ever ask for your password, OTP, or full card number. If anyone requests this information, it's a scam — report it to us immediately.